99jili Privacy Policy: How Your Personal Data Is Collected, Used, and Protected

When you create an account on 99jili, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your account securely. We may also ask for a government-issued ID during the verification process to comply with applicable regulations in the Philippines. All registration data is stored using industry-standard encryption and is never shared with unrelated third parties. Providing accurate registration details is your responsibility as a player, and any false information may result in account suspension.

To process deposits and withdrawals in Philippine pesos, 99jili collects payment-related information such as your preferred payment method, transaction reference numbers, and deposit history. We do not store full card numbers or sensitive banking credentials directly on our servers — these are handled by our certified payment processing partners. Transaction records are retained for regulatory compliance purposes and to assist with any disputes or account queries you may raise. Your financial data is accessible only to authorised personnel and relevant payment processors, and is never used for purposes beyond those described in this policy. If you have questions about a specific transaction, you can contact our support team at any time.

We record data related to your activity on the platform, including the games you play, the bets you place, your session durations, and your win and loss history across slot games, fish games, bingo, and sports betting. This data helps us maintain the integrity of the platform, detect unusual patterns that may indicate fraud or problem gambling, and improve the overall player experience. Gaming activity records are also used to fulfil our obligations under responsible gaming guidelines applicable in the Philippines. Aggregated and anonymised versions of this data may be used for internal analytics and platform development. Individual gaming records are never sold or disclosed to third parties for commercial purposes.

When you access 99jili through your mobile browser or any other device, we automatically collect certain technical information including your IP address, device type, operating system, browser version, and session timestamps. This data is used to ensure the platform functions correctly across different devices, to detect and prevent unauthorised access, and to diagnose technical issues that may affect your experience. We may also use cookies and similar technologies to remember your preferences and maintain your login session — you can manage cookie settings through your browser at any time. Technical data is retained only for as long as necessary to fulfil its purpose and is handled in accordance with this Privacy Policy. No technical data is used to personally identify you beyond what is necessary for platform security and functionality.

You have the right to request a copy of the personal data that 99jili holds about you at any time. To make an access request, contact our support team with your registered account details and a description of the information you wish to review. We will respond to your request within a reasonable timeframe and provide the information in a clear and accessible format. There is no charge for a standard access request, though we reserve the right to apply a reasonable fee for requests that are manifestly unfounded or excessive. Your right to access your data is protected under applicable Philippine data privacy law.

If any of the personal data we hold about you is inaccurate or out of date, you have the right to request that it be corrected. You can update certain details — such as your contact number or email address — directly through your account settings after logging in. For changes to identity-related information such as your full name or date of birth, you will need to contact support and provide supporting documentation. We will process correction requests promptly and confirm once the update has been made. Keeping your data accurate helps us serve you better and ensures your account remains in good standing.

In certain circumstances, you may request that we delete the personal data we hold about you — for example, if you close your account and there is no longer a legal basis for us to retain your information. Please note that some data must be retained for a minimum period to comply with regulatory and legal obligations, even after account closure. Where erasure is not possible in full, we will inform you of the specific data that must be retained and the reason for its retention. Requests for erasure can be submitted by contacting our support team with your account details. We will acknowledge your request and provide a response within the timeframe required by applicable law.

You have the right to object to certain types of data processing, including the use of your data for direct marketing purposes. If you no longer wish to receive promotional communications from 99jili, you can opt out at any time by updating your communication preferences in your account settings or by contacting support directly. Objecting to marketing communications will not affect your ability to use the platform or access your account. For objections related to other forms of data processing, we will assess your request on a case-by-case basis and respond accordingly. Your right to object is an important part of our commitment to transparent and respectful data practices.